Terms of Service

1. Acceptance of Terms

By accessing and using the Rural Pantry website, mobile application, or any of our services (collectively, the "Services"), you accept and agree to be bound by the terms and provision of this agreement.

If you do not agree to abide by the above, please do not use this service. These Terms of Service constitute a legally binding agreement between you and Rural Pantry.

2. Definitions

3. Use of Services

Eligibility

You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you meet this age requirement.

Account Registration

To access certain features, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

Prohibited Uses

You may not use our Services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful or malicious code
• Engage in fraudulent activities
• Harass, abuse, or harm other users
• Interfere with the proper functioning of our Services

4. Products and Orders

Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error-free.

Order Acceptance

Your order is an offer to buy products. We reserve the right to accept or decline your order for any reason, including but not limited to:

• Product availability
• Errors in product or pricing information
• Credit authorization issues
• Suspected fraudulent activity

Order Modifications and Cancellations

Once an order is placed, modifications may not be possible. You may cancel your order before it is processed for shipment. Please contact customer service immediately if you need to make changes.

5. Pricing and Payment

Pricing

All prices are listed in Indian Rupees (INR) and include applicable taxes unless otherwise stated. Prices are subject to change without notice.

Payment Methods

We accept the following payment methods:

• Credit and debit cards
• Net banking
• UPI and digital wallets
• Cash on delivery (where available)

Payment Processing

Payment is due at the time of order placement. We use secure third-party payment processors. You authorize us to charge your chosen payment method for the total amount of your order.

6. Shipping and Delivery

Delivery Areas

We currently deliver to select cities and areas in India. Delivery availability and charges vary by location and will be displayed during checkout.

Delivery Times

Estimated delivery times are provided for guidance only and are not guaranteed. Delivery times may vary due to factors beyond our control.

Risk of Loss

Risk of loss and title for products pass to you upon delivery to the carrier or your designated recipient.

7. Returns and Refunds

Our return and refund policy is detailed in our separate Returns Policy document. By using our Services, you agree to be bound by our Returns Policy as it may be updated from time to time.

Generally, we accept returns within 30 days of delivery for eligible products in their original condition.

8. Intellectual Property

Our Content

All content on our platform, including text, graphics, logos, images, and software, is the property of Rural Pantry or its licensors and is protected by copyright and other intellectual property laws.

User Content

By submitting content (reviews, comments, images), you grant us a non-exclusive, royalty-free, perpetual license to use, modify, and display such content in connection with our Services.

9. Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using our Services, you agree to our Privacy Policy.

10. Disclaimers

We disclaim all warranties, including but not limited to:

• Merchantability and fitness for a particular purpose
• Non-infringement of third-party rights
• Uninterrupted or error-free service
• Accuracy or reliability of information

11. Limitation of Liability

To the maximum extent permitted by law, Rural Pantry shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or revenue
• Loss of data or information
• Business interruption
• Personal injury or property damage

Our total liability shall not exceed the amount you paid for the specific product or service that gave rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Rural Pantry and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our Services or violation of these Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.

14. Termination

We may terminate or suspend your account and access to our Services immediately, without prior notice, for any reason, including breach of these Terms.

You may terminate your account at any time by contacting customer service. Upon termination, your right to use our Services will cease immediately.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website. Your continued use of our Services after such changes constitutes acceptance of the new Terms.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms will remain in full force and effect.

17. Contact Information

If you have any questions about these Terms of Service, please contact us: