Returns & Refunds
We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer easy returns and full refunds within our return policy.
Return Policy Overview
Understanding what can be returned and when.
Damaged Product
Product arrived damaged or broken
Wrong Product
Received incorrect item
Quality Issues
Product quality not as expected
Changed Mind
No longer need the product
How to Return an Item
Simple 5-step process to return your products.
Initiate Return
Contact our customer service team with your order number and reason for return.
Return Authorization
Receive return authorization number and prepaid shipping label via email.
Package & Ship
Pack the item securely and ship using the provided prepaid label.
Processing
We inspect the returned item and process your refund within 5-7 business days.
Refund
Refund is credited to your original payment method.
Refund Timelines
How long it takes to receive your refund based on payment method.
Credit/Debit Card
Refund appears on your statement within 1-2 billing cycles
Net Banking
Refund credited directly to your bank account
UPI/Digital Wallets
Instant refund to your wallet/UPI account
Cash on Delivery
Refund via bank transfer (bank details required)
Return Conditions
Please ensure your return meets these conditions for a smooth process.
Eligible for Return
- • Products in original packaging
- • Unopened food items (for hygiene reasons)
- • Items with original labels and tags
- • Products within return timeframe
- • Items in resaleable condition
- • Original receipt or order confirmation
Not Eligible for Return
- • Opened food products (unless defective)
- • Products past return deadline
- • Items damaged by customer
- • Products without original packaging
- • Customized or personalized items
- • Items purchased with special discounts (case by case)
Exchange Policy
Prefer an exchange? Here's how it works.
When Exchanges are Available
- • Wrong product received
- • Damaged product during shipping
- • Size or variant issues
- • Quality defects
Exchange Process
- • Contact customer service
- • Receive exchange authorization
- • Ship original item back
- • New item shipped upon receipt
Note: Exchanges are subject to product availability. If the desired item is out of stock, we'll process a full refund instead.
Frequently Asked Questions
Do I need to pay for return shipping?
No, we provide prepaid return labels for all eligible returns. You don't pay anything for return shipping.
Can I return opened food products?
For hygiene and safety reasons, we generally don't accept returns of opened food products unless they are defective or damaged.
What if I lost my receipt?
You can use your order confirmation email or provide your order number. We can look up your purchase in our system.
Can I return items purchased with a discount?
Yes, items purchased with discounts can be returned. The refund will be for the amount you actually paid.
Need Help with Returns?
Our customer service team is ready to assist you with your return or refund.