Privacy Policy

1. Introduction

Rural Pantry ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, or use our services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account or register for our services
• Make a purchase or place an order
• Subscribe to our newsletter or marketing communications
• Contact us for customer support
• Participate in surveys, contests, or promotions
• Leave reviews or feedback

Automatically Collected Information

When you visit our website or use our services, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location data (with your permission)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and fulfilling your orders
• Providing customer service and support
• Sending you important updates about your orders
• Personalizing your shopping experience
• Improving our website and services
• Sending marketing communications (with your consent)
• Preventing fraud and ensuring security
• Complying with legal obligations

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our business:

• Payment processors for secure transactions
• Shipping companies for order delivery
• Email service providers for communications
• Analytics providers for website improvement
• Customer service platforms

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us understand how you use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Account information: Until you delete your account
• Order history: 7 years for tax and legal compliance
• Marketing data: Until you unsubscribe
• Website analytics: 26 months

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.